Återbetalningspolicy

RETURNS - REMORSE WITHIN 14 DAYS
This is only for products purchased in the Audio Pro webshop.
 
If you want to withdraw from your purchase you have 14 days to do so without any given reason. The period is calculated from the date when the product is in your possession. If you ordered more than one product the date is calculated from when the last product is in your possession. For returns, always contact us by going to Service and support. Please keep your order details, order number and receipt for all return issues.
 
Use only original packaging materials and cartons when you return a product. With original packaging means internal package material, 4-colour giftbox carton and the brown shipping carton. Remember to add all utilities such as cables and remote.
 
If you want to return the goods purchased in the online shop, please contact us at Service and support. We will then get back to you with all return information.

PLEASE NOTE! If you want to invoke this return policy, Audio Pro will deduct a standard shipping fee from your refund. This fee is currently € 30 / SEK 300 per product.

Unfortunately, we cannot accept returns on sale items or gift cards.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.